Telehealth
Starting April 1, 2023, Alli Center is now using Doxy.me for all telehealth appointments. For more information on Doxy.me, go to https://doxy.me/en/patients/.
What to Expect
Before your appointment, you will receive the telehealth link through an appointment reminder email or text message from the provider. You can join the appointment with any mobile, laptop, or desktop device with an internet-connected browser, camera, and microphone access. If you have not received a link for your appointment 45 minutes before it is scheduled to start, please call our office at 319-804-9312 for assistance. You can also search your email inbox and spam/junk mail folder for the word "telehealth". The link you need to use will start with: https://doxy.me/.
To Start Your Session
Go to your therapist's doxy.me link, which may be found in your appointment reminder message.
At the "Welcome!" screen, enter your full name and click Check In.
If you see a button labeled Give access to camera and mic, click it, so that these functions will work. If prompted to allow "doxy.me" to use your camera and microphone, click Allow for both. Doxy.me will then check you in.
Some devices may have an option to run a Pre-call Test. If you have this option, please click it to make sure your audio and video are turned on correctly.
Wait for your provider to join the call. If they have not joined within 10 minutes of the starting time, please contact our office.
Once your provider joins the call, you can begin your appointment.
Tips for a Great Telehealth Appointment
Make sure you are in a quiet place with good lighting.
If possible, use a headset with a microphone to improve the audio quality.
Using a Wi-Fi connection is better than your cell phone's network service.
Technology Requirements
Your computer, tablet, or smart-phone needs a stable internet connection, camera, and microphone.
Participants can join using a cell connection; however, Wi-Fi is more reliable overall and helps ensure the participants aren't driving through bad cell phone service areas.
When you launch your appointment on a desktop or laptop, be sure to click the Allow button to permit using your microphone and camera. When using a smartphone, you may need to click a button to request permission to use the camera and microphone.
Troubleshooting Tips
If you and your therapist both think you are logged in, but cannot see each other, try refreshing your browser screen. Make sure your webcam is turned on and that the computer or device is facing the right direction.
If you and your therapist cannot hear each other, make sure your volume is turned up on your computer or device.
If clicking the link to your meeting doesn't work, then try copying the link and pasting it into your browser, or typing it directly into the browser.
If you have a bad connection, try moving closer to your router or using a wired connection instead of Wi-Fi. You may want to restart your home router.
Some problems can be fixed by restarting your computer or device.
Do not try logging into the Kareo Telemedicine app, or a link that starts with telehealth.kareo.com as those are no longer in use.
If you have any other problems, please call us at 319-804-9312, or contact Doxy.me support for assistance.