Telehealth Appointments Available
Login to our Client Portal at any time to view your upcoming scheduled appointments and to join your telehealth appointment online when it is time to start.
Tip: Go to your therapist's page on our website to find a button that opens the portal directly.
Reminders can be sent to your mobile phone and/or email account with links to the online appointment, so ask your therapist about this if you aren't receiving reminders.
Join the online appointment with any mobile, laptop, or desktop device with an internet-connected browser, camera, and microphone access.
Try the mobile & desktop app for users that prefer a native application for telehealth.
Forgot your portal password? Go to the portal login page and click Forgot Password under the Sign In link. For more details, click here.
Login to your telehealth session, either: from the link on your appointment reminder, by logging into the portal, or through the app.
If you see a button labeled Give access to camera and mic, click it, so that these functions will work. If prompted to allow "therapyappointment.com" to use your camera and microphone, click Allow for both.
Wait for your provider to join the call. If they have not joined within 10 minutes of the starting time, please contact our office.
Once your provider joins the call, you can begin your appointment.
Make sure you are in a quiet place with good lighting.
If possible, use a headset with a microphone to improve the audio quality.
Using a Wi-Fi connection is better than your cell phone's network service.
Your computer, tablet, or smart-phone needs a stable internet connection, camera, and microphone.
Participants can join using a cell connection; however, Wi-Fi is more reliable overall and helps ensure the participants aren't driving through bad cell phone service areas.
When you launch your appointment on a desktop or laptop, be sure to click the Allow button to permit using your microphone and camera. When using a smartphone, you may need to click a button to request permission to use the camera and microphone.
If you and your therapist both think you are logged in, but cannot see each other, try refreshing your browser screen. Make sure your webcam is turned on and that the computer or device is facing the right direction.
If you and your therapist cannot hear each other, make sure your volume is turned up on your computer or device.
If you have a bad connection, try moving closer to your router or using a wired connection instead of Wi-Fi. You may want to restart your home router.
Some problems can be fixed by restarting your computer or device.
If you have any other problems, please call us at 319-804-9312, or ask your therapist for assistance.
You can find detailed instructions for how to use our telehealth system here.