Fall 2026: Now Accepting New Clients
Alli Center is a group mental health practice with offices in Coralville and North Liberty and a team of more than 25. We’re hiring our first full-time Intake Lead to help us build a stronger intake process as we grow.
You’ll answer inquiries quickly, help people feel confident taking the first step into therapy, match them with the right clinician, and make sure they arrive prepared, with no billing surprises. When intake works, clinicians’ schedules fill and clients get care sooner.
Over time, you’ll track our intake data and help shape how we grow and serve our community.
Respond to new inquiries by phone, email, and web form, and follow up consistently
Help people feel confident taking the first step into care
Match new clients to clinicians and fill open schedules
Verify insurance and explain costs clearly and kindly
Track intake data and client feedback, and recommend improvements
2+ years in a client-facing role such as retail, hospitality, front desk, or customer service
Warmth on the phone and clarity in writing
Organization, reliability, and strong follow-through
Comfort with spreadsheets and learning new systems
Interest in building a career in operations and growing into a leadership role
No healthcare experience needed. We’ll teach you insurance, our systems, and everything else, with regular coaching from our Practice Manager.
Salary plus a quarterly performance bonus
Up to 4 weeks of paid time off (PTO), accruing from day one
Monday–Friday, 9:00–5:00. No evening or weekend work required.
Reviews at 6 and 12 months, with a path to promotion to Intake Manager
Health, dental, and vision insurance, plus short-term disability and critical illness plans
Email your resume and cover letter to jobs@alli-center.com with “Intake Lead” in the subject line. If someone at Alli Center referred you, please mention their name in your email.
In your cover letter, please include a short reply (5–8 sentences) to the following message, written as if you were answering it for us:
“Hi, I’ve been thinking about starting therapy for anxiety, but I don’t know if my insurance covers it or where to start. Can you help?”