Telehealth

Telehealth Overview

Alli Center is pleased to offer telehealth for all appointments at this time. Our telehealth vendor, Kareo, offers an encrypted, HIPAA compliant videoconferencing solution.

What to Expect

Before your appointment, you will be sent a link with a uniquely generated address connecting you to a video room, which can be accessed with your internet browser. If you have not received a link for your appointment 45 minutes before it is scheduled to start, please call our office at 319-804-9312 for assistance. You can also search your email inbox and spam/junk mail folder for the word "telehealth". The link you need to use will start with: https://app.kareo.com/telehealth-ui/.

Technology Requirements

Participants can use any computer, tablet, or smart phone. The device needs a stable internet connection, camera, microphone, and supported browser.

Participants can join using a cell connection; however, Wi-Fi is more reliable overall, and helps ensure the participants aren't driving through bad service areas.

When you launch your appointment on a desktop or laptop, click the Allow button to permit using your microphone and camera. When using a smartphone, you may need to click a button to request permission to use the camera and microphone.

Bandwidth Requirements: For one-to-one conversations, at least 2.5 mbps download and 2 mbps upload speeds are required to maintain a connection. For multiple participants, at least 3.2 mbps download and upload speeds are required. Most 4G LTE data connections exceed this requirement.

Internet Browser Requirements

Mobile Devices

  • Safari 11 or higher on iOS and iPad OS

  • The latest version of Chrome on Android OS

  • Note: Screen sharing is not support on mobile devices.

Desktop or Laptop Computers

  • The latest version of Chrome (Chrome is the preferred browser for optimal use for Kareo Telehealth and the only browser that supports screen sharing)

  • The latest version of Firefox, Opera, or Vivaldi

The following browsers are only partially supported due to potential audio issues and unsaved settings, and are NOT recommended for laptops and desktops:

  • Safari, Microsoft Edge, Microsoft Internet Explorer

Troubleshooting Tips

  • If you and your clinician both think you are logged in, but cannot see each other, try refreshing your browser screen.

  • If clicking the link to your meeting doesn't work, then try copying the link and pasting it into your browser.

  • Make sure the link starts with: https://app.kareo.com/telehealth-ui/.

  • Do not try logging into the Kareo Telemedicine app, as it is no longer supported.